Our clients have the project assurance they need, BJA provide registered Prince 2 Practitioners
Read about our areas of expertise and browse case studies in the 'Our Work' section.
Part of BJA's approach is working with clients to build teams at all levels that are motivated and understand the need for change.
We support clients to find the right costed options for the way that the service is managed which will achieve the clients goals, deliver the necessary savings within the timescales needed as well as enable the client to deliver major improvements in the profitability, service and continuous improvement.
BJA is working with clients to differentiate their service and delight their customers. One of the places we start are mystery visits to get a clear picture as to what is being achieved and what is not.
BJA are outstanding managers with first class experience in their field. BJA's managers become a part of the organisation bringing about significant progress in making positive change and become involved in all facets of the organisation including new developments, making improvements to physical services and introducing new systems to ensure excellent service and performance is delivered
We work with new and existing managers and teams to enable them to drive service improvement and commercial performance whether its relating to turning around an existing operation or working on a new development.
Being involved from the concept stage to the set up and launch of a new development BJA ensure our clients develop venues on time and budget, that will deliver exceptional service and quality, cost effective lean operations and are able to achieve the commercial potential.
Having a business plan which is achievable and makes the most of the opportunities is vital. BJA can extend this service to include providing the business plan.
BJA provide bespoke customer service training, basing the programme on the aims and standards the Client wants to achieve. The workshops give the staff the confidence, experience and knowledge to be more proactive, welcoming, to engage more with their customers and have the interpersonal skills to up sell and generate more sales.
With a vast amount of operational experience at senior management level working both as clients and as contractors covering sports, leisure, heritage, the arts and general visitor attractions, BJA will work with the Client to develop the strategy, to find and select the right partner of the same values and to provide the Client with the means to work with the operator to ensure excellence and continuous improvement in service and sales.
We're helping clients to develop marketing strategies which will achieve visitor number targets in a way which is within the means and resources of the organisation.