BJA – Home Page
Welcome to BJA – Bryn Jones Associates Ltd
BJA is a management consulting firm advising clients on issues of organisation, operations, visitor experience and management, standards, commercial potential and customer services
'Our mission is to help make distinctive improvements in performance, operations, services, standards and profitability in the short and long term'
'In the current economic climate, to distinguish yourselves from the competition and to generate more customers it is more important than ever to increase the focus on delivering exceptional excellence and being lean'
BJA are specialists in conducting organisational, operational and front of house reviews and provide a range of consultancy and management services to help clients achieve their goals and to deliver exceptional service, standards and performance as leanly as possible.
BJA work with established venues, organisations and when planning new developments.
Throughout our site you will find information about:
'I would have no hesitation in recommending BJA to anyone who is considering a review of the front-of-house function.' Mark Merka-Richards, Head of Human Resources, Museum of London Group
'BJA clearly have extensive experience in management and service standards throughout the cultural sector and I would therefore have no hesitation in recommending them to other colleagues or using them on future work for Scarborough Borough Council.' Steve Hollingworth, Former Head of Tourism and Leisure Services, Scarborough Borough Council and now Assistant Director - Sports and Events, Birmingham City Council
'The firm undertook a very detailed mystery shopper exercise ... The findings of the mystery shopper exercise were in part the catalyst for undertaking a major front of house review. Currently they are working with us on drawing up customer service standards and supporting the front of house management team. We would be happy to recommend BJA for carrying out any similar work with museums, leisure and visitor attractions.' Janita Bagshawe, Head of Brighton Museums and Director of the Royal Pavilion
'BJA's involvement has helped to establish the Front of House operation as a strategic level function, which has enhanced the sustainability of the organisation' Shirley Collier, Chief Executive, Scarborough Museums Trust