BJA – Prince 2 Practitioner

Welcome to BJA – Bryn Jones Associates Ltd

BJA is a management consulting firm advising clients predominantly in the tourism and leisure sector on issues of strategy, organisation, structure, governance, operations and visitor experience

'Our mission is to support our clients to make distinctive improvements in performance, operations, services, standards and profitability in the short and long term'

BJA is the leading management consultancy in the sector focused on:

  • Business transformation - 'How to deliver more with less'
  • Transforming the customer experience and 'bringing about cultural change'

'In the current economic climate, to distinguish yourselves from the competition and to generate more customers it is more important than ever to increase the focus on delivering exceptional service, maximising the commercial potential and being lean'

Working with established venues, organisations and when planning new developments, BJA provide a range of consultancy and management services to help clients achieve their goals

Throughout our site you will find information about:

LATEST NEWS: BJA are pleased to announce that Digby Trout is now working jointly with BJA.  Digby who founded digby trout Restaurants (dtR) was the company's creative force and leader, before he sold the company.  Digby revolutionised museum catering with a real passion for food  and service.  He has unrivaled experience of creating and operating many styles of catering for different groups and audiences.  For further details click here.

'I would have no hesitation in recommending BJA to anyone who is considering a review of the front-of-house function.'  Mark Merka-Richards, Head of Human Resources, Museum of London Group

'BJA clearly have extensive experience in management and service standards throughout the cultural sector and I would therefore have no hesitation in recommending them to other colleagues or using them on future work for Scarborough Borough Council.'   Steve Hollingworth, Former Head of Tourism and Leisure Services, Scarborough Borough Council and now Assistant Director - Sports and Events, Birmingham City Council

'The firm undertook a very detailed mystery shopper exercise ... The findings of the mystery shopper exercise were in part the catalyst for undertaking a major front of house review.  Currently they are working with us on drawing up customer service standards and supporting the front of house management team.  We would be happy to recommend BJA for carrying out any similar work with museums, leisure and visitor attractions.'   Janita Bagshawe, Head of Brighton Museums and Director of the Royal Pavilion

'It has been a great pleasure to work with and getting to know you and your input has been invaluable.  The wealth of experience that BJA has, along with their passion for tourism and heritage and meticulous attention to detail is remarkable and has given us a very clear direction for the future.  The work BJA has done for us far exceeds that which was promised and I know BJA have gone much further than 'the extra mile.'  I really am grateful and would not hesitate to recommend you to any other visitor attraction - I am certain that we will be using BJA's services again.'  Hon Tom Orde-Powlett, Bolton Castle

'BJA's involvement has helped to establish the Front of House operation as a strategic level function, which has enhanced the sustainability of the organisation'   Shirley Collier, Chief Executive, Scarborough Museums Trust

'BJA's work has helped create a more commercially focused environment.  Guidance on product development has contributed to improve customer satisfaction and visitor level.  Comprehensive retailing support, including analysis of profit margins, stock and staffing has been intrinsic to improving a vast loss making part of the business into an increasingly profitable one'

Katie Blundell, Marketing & Events Manager, Raby Estates