BJA - Our Approach - To Find the Right Solutions

Established in April 2005:

'We are committed to helping our clients achieve world class service and operations.'

When conducting reviews and business planning we look at the vision, objectives, structures, staffing and management levels and roles, profit and loss accounts, lines of communication, performance management, customer and market research.  We involve the management and the staff in the process.  However central to what we do is to include mystery shopping to see how the operation is performing, analyse what is and what is not taking place, identify commercial potential, observing customer and consumer behaviour and how the overall customer experience and operation is working.   We look at how the staff behave, how they look, what they do and what they do not do.

'The focus is to find ways to improve the service, the standards, profitability and to create a lean high performing team.'

Sometimes a client is so involved with the everyday issues they need an external perspective from industry experts and specialists to bring a fresh approach and find a clear way through to help the Client achieve their aspirations much more quickly than could otherwise be achieved.

BJA's practical management experience results in the work for clients being straight to the point and providing a clear and jargon free path through to achieve the client's goals.  BJA is run by senior managers, directors and operators from the leisure industry, including truly world class attractions.  Some of BJA's associates are still involved in the senior management of nationally recognised and prestigious visitor attractions.  All the associates have successful track records at a number of different operations and have turned around or been involved in turning around the business.

'Every day the staff are not involved could be costing the organisation money not only in terms of performance but also in terms of ideas.'

A consultant will only come up with the right solutions if they take the right approach. As a part of this it is critical to involve the people that matter whether they are front line staff, managers, the Directors or the customer.

The people that run BJA do the work, whether it is mystery visits, staff workshops, conducting operational or business reviews, writing the reports or meeting and presenting to the Client.