BJA - Our Approach - To Find the Right Solutions

Established in April 2005:

'We are committed to helping our clients achieve world class service and operations.'

With all our projects, we include working at the front line to see how the operation is performing, analyse what is taking place, observing customer and consumer behaviour. We look at how the staff behave, how they look, what they do and what they do not do.

'The focus is to find ways to improve the service, the standards, profitability and to create a lean high performing team.'

Sometimes a client is so involved with the everyday issues they need an external perspective from industry experts and specialists to bring a fresh approach and find a clear way through to help the Client achieve their aspirations.

BJA is run by senior managers, directors and operators from the leisure industry all of whom have successful track records at a number of different operations and have turned around or been involved in turning around the business.

'Every day the staff are not involved could be costing the organisation money not only in terms of performance but also in terms of ideas.'

A consultant will only come up with the right solutions if they take the right approach. As a part of this it is critical to involve the people that matter whether they are front line staff, the Directors or the customer.

The people that run BJA do the work, whether it is mystery visits, conducting operational or business reviews, writing the reports or meeting and presenting to the Client.